Simplifying Communication through Innovative Recording Feature in WorkDrive
Workdrive Snap - A recording feature that helps you quickly record your screen, as well as video and audio, from within the WorkDrive app. Share your recordings with your collaborators instantly.
My Role
I lead design for our the workdrive snap feature striving to create the best in class recording feature experience on web.
Responsibilities
On the tools Research and Strategy Collaboration and Teamwork Holistic user experience System & brand consistency
🤯 The problem Context
How might we make WorkDrive into a highly collaborative platform, enabling effortless communication to be more collabarative with team and outside the team easily?
Business problem
To create an integrated virtual collaboration platform to enhance communication and productivity for remote teams facing challenges in interacting seamlessly due to geographical dispersion and asynchronous work settings. By providing real-time chat, video conferencing, and centralized document sharing, the solution aimed to bridge the communication gap and improve overall collaboration within the organization.
Goals
The user's goal is to have efficient and effective communication and collaboration with remote team members despite geographical differences, seeking a platform that fosters real-time interactions and immediate feedback.
Business Goals
Increase remote team productivity, enhance project outcomes, and maintain a positive work culture by providing a virtual collaboration platform that addresses communication challenges and facilitates seamless teamwork.
Solution
We created workdrive snap feature to Record Screen, Video & Audio and upload directly into WorkDrive itself.The problem we aim to address is the inefficiency and lack of seamless interaction within remote teams, leading to decreased productivity and hindered project outcomes.
🏆 Outcomes
Every team had better collabaration within workdrive without any third party apps like loom.
+10k
Recordings per day
+40%
Huge response form users
100%
Daily used by zoho employees
Screen Recorder
Capture your screen along with video or audio to convey important points more easily. Share feedback on a document, create simple how-to guides, and more.
Video Recorder
Instead of scheduling multiple meetings to share announcements, updates, or new policies, you can quickly record the required information as a video clip and share it with your collaborators instantly.
Audio Recorder
Record important audio clips or keep a record of customer feedback and support calls to improve the quality of your business services.
Our Apporach
🤔 Understand the problem
How to Increase remote team productivity, enhance project outcomes, and maintain a positive work culture by providing a virtual collaboration platform that addresses communication challenges and facilitates seamless teamwork.
Why we need for this feature?
Inefficient communication and collaboration in remote teams, leading to decreased productivity and hindered project outcomes.
Insights
1. Remote Team Challenges: Recognize the difficulties faced by remote teams in communication and collaboration, such as miscommunications and time zone differences. 2. User Needs and Preferences: Understand what remote team members expect from communication tools and collaboration methods. 3. Non-Verbal Communication Impact: Acknowledge the significance of non-verbal cues in effective communication and brainstorm ways to address their absence in remote work. 4. Existing Tool Limitations: Identify the drawbacks of traditional communication tools in promoting real-time collaboration and seek ways to enhance user experience. 5. Integration and Compatibility: Explore seamless integration of the new feature with platforms commonly used by remote teams to ensure optimal usability.
Research
Embarking on the journey to introduce the new WorkDrive Snap recording feature, we embarked on a comprehensive exploration. We examined existing recording tools, analyzed user needs through research methods like user interviews, field study and prototypes, and sought inspiration from industry leaders. This multi-faceted approach allowed us to craft a feature that seamlessly addresses user demands while maintaining a user-centric and innovative approach
HMW
1. HMW enhance non-verbal communication in remote collaboration through screen recording tools? 2. HMW provide instant screen recording sharing to bridge the gap in real-time remote collaboration? 3. HMW optimise the user experience for WorkDrive Snap across various devices and operating systems? 4. HMW people can easily record, edit, share the recorder files easily? 5. HMW explain this feature to user to use this efficiently
User Interviews - Inquiring users for valuable insights
Initially, we identified and talked to Marketing, developers, designers, PM, QA tester & content writers and users asked a few questions with regard to their usage on daily basis in a recording software to each category. The users were primarily use third party softwares like loom and also who were using alternate like device camera to record themself. These answers were the base to start designing features for version one.
Field study
We Observe more than 20+ user in their working environment to know what they actually do with our product in daily basis who uses recording with screen and video record for themself or to share with the team and collabarate with others.
User Painpoints
1. Deponds on third party software and new features need to be paid. 2. Multiple usage of software, lack of productivity. 3. cannot record screen, only video of yours in devices camera. 4. Cannot trust all softwares due to screen and video permission
Learnings
Compititor Analysis
I conducted a competitive analysis to identify commonalities among competitors and gather valuable insights for building our product. This research allowed us to differentiate ourselves and provided a basis for product development.
Information Articheture
I created a Information Articheture to align with the team on feature functionality before designing the interface. This also contributes to a smoother navigation experience, helping users accomplish tasks efficiently.
User flow
Creating a high-level map of a complex system is a critical step to designing clear and rational flows. The maps below highlight key functionality of the add-on workflow. They were used to create alignment with members across engineering, product, and design.
Design
I designed the first concept experience in the first week in Figma based on the user flow we previously agreed on. I made sure to use research findings and overall data to make the user experience more simpler and faster.
What we done
we made the recorder in 3 steps 1. Select the required recording. 2. Give persmission to record 3. Start record and upload the recordings.
Intro Banners
In workdrive, first time We created intro banners for users can easiiy get awarness of new features easily without visiting what's new page and support pages.
